This position is responsible for nightly dispatch, customer service and compliance with health, safety, security and environmental regulations. Administrative duties include but are not limited to reporting, paperwork and timekeeping.
ESSENTIAL DUTIES & RESPONSIBILITIES
Oversee vehicles and drivers in a way that optimizes company resources
Maintain constant communications with drivers to ensure all customers are serviced with 100% reliability and that drivers are given the support they need to complete a successful route.
Manage schedule changes
Provide dispatch support on assigned evenings, weekends, and holidays, managing emergencies and directing response efforts when needed.
Manage and escalate accident and product contaminations, spills, and other emergencies reported by driver
Attend driver meetings and safety meetings.
Route Review/ Orders
Review all paperwork that has been turned in
Maintain a running daily inventory log and research/escalate any inventory discrepancies.
Review orders entered by customer service team and clarify/correct as required.
Create recurring orders in dispatch system.
Check Web-based monitors for tank levels and generate delivery tickets if needed. Maintain and update bar codes in internal back office system.
Update, maintain, and create reports that are requested by supervisor including those required by other departments.
Meet drivers in the field to ensure attention-required accounts are being swiftly addressed and that new accounts are set up for successful execution.
Fleet Maintenance and Authorizations
Coordinate vehicle maintenance with mechanics based on driver feedback and regular maintenance schedules to ensure fleet is maintained with federal, state and DOT regulations. Maintain proper paperwork with loading racks to ensure that all vehicles can load product.
Performs other job-related duties as assigned by supervisor or manager.
Minimum 2 years dispatch or transportation experience
Minimum 1-year administrative experience
Knowledge of DOT regulations, hazardous materials, lubricants or other industry related experience preferred
Working knowledge (advanced proficiency preferred) in Microsoft Excel, Word and Outlook and ability to learn new programs/applications in a timely manner
Ability to read, spell, write and comprehend English at an intermediate level. Bilingual Spanish preferred.
Demonstrated written and verbal communications skills
Some supervisory experience preferred
Excellent organizational skills and the ability to multi-task
Ability to work collaboratively in a team environment
Ability to function in stressful situations and remain calm
Must be able to function independently
High school diploma or equivalent
OSI Staffing is an equal opportunity employer. EOE/AA/M/F/Vets/Disabled
Job Type: Full-time
Dispatch: 2 years (Required)
Administrative Duties: 1 year (Required)